Last updated: 22 Jan 2026
At JoyfulGifts, customer satisfaction is very important to us. Since we deal in carefully curated gift products, we follow a clear and transparent Replacement Policy in line with Google Play policies.
1. Payment Mode
- All orders on JoyfulGifts are Cash on Delivery (COD).
- Since no online payment is collected, refunds are not applicable.
- Instead, we provide replacement support for eligible cases.
2. Replacement Policy
We offer a 7-day replacement under the following conditions:
- Product received is damaged
- Product received is defective
- Wrong product delivered
Replacement requests must be raised within 7 days of delivery.
3. Conditions for Replacement
To be eligible for replacement:
- Product must be unused
- Product must be in original packaging
- Original invoice/order confirmation must be available
- Images or video proof of damage may be required
4. Non-Replaceable Items
Replacement will not be accepted for:
- Change of mind
- Personal preference (color, smell, style, etc.)
- Incorrect address or customer unavailability
- Products damaged after delivery
- Used or altered products
5. Replacement Process
To request a replacement:
- Contact our support team via email or phone
- Share your order ID, product details, and issue
- Provide clear images of the damaged or incorrect product
- After verification, a replacement will be shipped
6. Shipping for Replacement
- Replacement shipping is free for approved cases
- Delivery time may vary depending on location
7. Order Cancellation
- Orders can be cancelled before dispatch
- Once shipped, cancellation is not allowed
8. Contact for Support
For replacement or order-related queries, contact:
JoyfulGifts Support
Email: support@joyfulgifts.in
Phone: 9801609341
Website: https://joyfulgifts.in